Refund & Returns Policy
At Fully Paid Clothing, we want you to be happy with your purchase. If your order does not meet your expectations, our Refund & Returns Policy explains the process and requirements for requesting a return or refund.Please read the following information carefully before requesting a return.
30-Day Return Policy
You may request a return within 30 days of receiving your order.To qualify for a return, the item must:
- Be unused and unworn
- Remain in its original condition
- Be free from stains, damage, odors, or signs of use
- Include original packaging where applicable
- Include your order details or proof of purchase
Items that do not meet these requirements may not qualify for a return or refund.
How to Request a Return
Before sending any item back, please contact our customer support team:
Email: info@fullypaidclothing.de
When contacting us, please provide your order number, the product you want to return, and the reason for your return.Our team will review your request and provide the appropriate return instructions.Please do not send a return without contacting us first.
Refunds
After we receive your returned item, it will be inspected to confirm that it meets our return requirements.Once your return has been approved, we will process your refund to the original payment method.The time required for the refund to appear in your account may vary depending on your bank or payment provider.
Damaged or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.Send an email to info@fullypaidclothing.de with your order number and details of the issue. Photos of the damaged or incorrect item may also be requested to help us review your case.
Exchanges
If you receive a defective or incorrect product and would like an exchange, please contact our support team before returning the item.
Email: info@fullypaidclothing.de
Exchanges are subject to product availability and the return requirements outlined in this policy.
Non-Returnable Items
A return may not be accepted if an item has been:
- Worn or used
- Washed or altered
- Damaged after delivery
- Returned outside the return period
- Returned without the required order information
- Returned without meeting the original condition requirements
Certain products may also be excluded from returns where applicable.
Sale & Discounted Items
Products purchased during special promotions or discounts may have specific return conditions. If you have questions about a discounted item, please contact us before sending it back.
Return Shipping
Unless an item is defective, damaged, or incorrectly sent due to our error, return shipping costs may be the customer’s responsibility.We recommend using a trackable shipping service when returning an item and keeping your shipping receipt until the return has been completed.
Important Information
Please keep your order confirmation and shipping details until your return or refund has been fully processed.Returns sent without contacting our customer support team first may experience delays.
Need Help?
If you have any questions about our Refund & Returns Policy, please contact us:
Email: info@fullypaidclothing.de
Our team is here to help make your shopping experience with Fully Paid Clothing simple and convenient.